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Desktop Technology Services

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3 jobs
Desktop Technology Services
5 views 3 weeks ago

Service Desk Analyst - Level 1

Open 16d On-siteAPAC
New Zealand

Level 1 service desk role at DTSL's Wellington Service Centre: answering customer calls, logging and managing support tickets, and troubleshooting Microsoft 365, Windows, email, WiFi/VPN and desktop hardware issues, escalating complex cases to specialist teams. Suited to someone with desktop support basics, basic networking knowledge and strong customer service skills.

Networking Service Desk Wi-Fi
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Desktop Technology Services
3 views 3 weeks ago

Service Desk Manager

Open 16d On-siteAPAC
New Zealand

Leads DTSL's Service Centre in Wellington, running daily help desk operations, rosters, escalations and service performance while coaching and developing the support team. Core focus is ITIL-based service management across PSA/ticketing systems, Microsoft 365, desktop support and networking in an MSP environment.

Automation Help Desk ITIL Networking Service Desk
100K – 130K NZD
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Desktop Technology Services
5 views 3 weeks ago

Senior Service Desk Analyst - Project Work

Open 18d HybridAPACSenior
New Zealand

Senior Service Desk Analyst delivering Level 1-2 technical support on a large-scale project: managing tickets, troubleshooting Windows 10/11, handling user accounts and software deployments via SCCM and Intune. Centered on the Microsoft stack (Windows Server, Active Directory, Microsoft 365) plus networking fundamentals.

Active Directory DHCP DNS Intune Networking +5 skills
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