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Turkish-speaking Level 1 service desk technician at Econocom Maroc in Sala al Jadida, Morocco, resolving client technical incidents and handling user requests (calls and emails) in a Windows/MS Office environment. Requires Bac+2/3 in IT or networks and strong Turkish language skills.
Help desk / service desk technician at Econocom Maroc's Rabat center: resolving level-1 technical incidents and handling user calls and emails in Spanish and French. Requires a Bac+2/3 in IT/networks and good command of Windows 8/10, MS Office, and Outlook.
Manages a Spanish-language service desk team at Econocom Maroc in Sala Al Jadida: planning and piloting the team, tracking production KPIs and dashboards, handling resource management (scheduling, evaluations, training, leave), and ensuring client satisfaction. Requires a bac+5 in IT, 3 years in a similar role, and fluency in French, English, and Spanish.
Bilingual (French/English) level-1 service desk technician at Econocom Maroc in Technopolis, Sala al Jadida: resolves users' technical incidents and requests via calls and email, liaises between support levels, and upholds service and security commitments. Core stack: Windows 8/10, MS Office and Outlook.
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