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First-level (N1) helpdesk role supporting users in a healthcare environment: resolving incidents, providing basic user management and remote support, and troubleshooting low-complexity hardware/software issues with escalation to Level 2. Requires conversational English and Catalan.
First-line (N1) IT helpdesk role in Madrid supporting users in a global tech environment: logging and resolving incidents, basic user management and remote support, diagnosing low-complexity hardware/software issues and escalating to Level 2. Requires high English; hybrid work (80% remote) with 24x7 rotating shifts.
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