EdgeTier
EdgeTier enables a new generation of customer engagement teams to do the impossible: radically improve efficiency, turning agents into superstars and making the unknown visible with near-magical ease.
Company facts
- Founded
- 2015
- Headquarters
- Ireland
- CEO
- Shane Lynn
About
EdgeTier enables a new generation of customer engagement teams to do the impossible: radically improve efficiency, turning agents into superstars and making the unknown visible with near-magical ease. EdgeTier AI sees and understands every interaction, across every agent and in every language. The EdgeTier team realised that the true power of AI / machine learning in customer care is not in pushing customers away, but in building software that works for customer care organisations, allowing them to deliver higher-quality and more personalised care that their customers will love, while having unprecedented accessibility to data for all of their decisions. EdgeTier began as a boutique machine learning consultancy company wholly focussed on the customer care industry. We analysed tens of millions of real-life customer queries while working with customer care teams across a diverse range of industries such as travel, insurance, banking, utilities, financial services and energy.