Provides 1st and 2nd level IT support to EMCOR end users in a hybrid role (4 days/week on site in Tempe, AZ), resolving ServiceNow tickets within SLAs, imaging and supporting Windows laptops, iOS devices, and printers, managing IT assets, and administering nightly backups. Core tech: Windows 11, Autopilot, Intune, Microsoft O365, and basic TCP/IP networking.
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