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Bilingual Level 1 Service Desk Analyst providing remote technical support for Windows, Microsoft 365, and Active Directory. Responsibilities include managing ITSM tickets, infrastructure maintenance, and user access management while ensuring SLA compliance.
Junior bilingual Service Desk Analyst providing N1 remote technical support for Windows and Microsoft 365 environments. Responsibilities include ticket management via ITSM, Active Directory administration, and user onboarding/offboarding, requiring advanced English proficiency.
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