Senior ServiceNow architect at IT services firm ETG Digital, based in Hyderabad, designing end-to-end enterprise ServiceNow solutions for global telecom, media, and technology clients. Day to day involves configuring TNI/TSOM/TPSM and ITOM/ITSM/CSM modules, building JavaScript platform logic and REST/SOAP/TM Forum integrations, and mentoring Agile delivery teams.
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