First-line IT Support Technician on a 5-person helpdesk at a major European research facility in Lund, Sweden. Day to day: resolve tickets and walk-up requests, deploy and configure Windows/macOS laptops, workstations and mobile devices, and troubleshoot hardware, OS, accounts, basic network, printers and meeting-room AV (Crestron/Poly), using Active Directory and Microsoft 365.
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