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Financial Ombudsman Service

The Financial Ombudsman Service is an independent, Parliament‑established body that resolves disputes between consumers and financial firms, providing free, imp

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Discussion
bankingfinancial-servicesgovernmentinsurancelegal-servicesregtech

Company facts

Founded
2001
Employees
5,000
Headquarters
United Kingdom
CEO
Jenny Simmonds
Type
Non-Profit

About

The Financial Ombudsman Service is an independent, Parliament‑established body that resolves disputes between consumers and financial firms, providing free, impartial investigations for over a million complaints annually. It covers a broad spectrum of financial products—including bank accounts, cards, PPI, insurance, credit, loans, mortgages, debt‑collection issues, pensions and investment advice. When a firm is found to have treated a consumer unfairly, the Ombudsman can enforce corrective action through its legal powers, while also offering explanations when complaints are not upheld. Employees are driven by a culture of fairness and public service, taking pride in restoring trust and ensuring the financial sector remains accountable.

6 jobs

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