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Senior product manager owning the digital customer support strategy for a major Australian telecommunications business — spanning conversational interfaces, self-service, agent tooling, QA and help content, with AI-enabled automation at the centre. Requires substantial senior PM experience, including AI or automation deployed in high-volume support.
In short: A principal technical role within the data centre practice of a global engineering consultancy, advising hyperscale, cloud, AI and high-performance computing customers on cooling architecture and thermal…
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