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Leads and delivers project-based ICT infrastructure work at Fisher & Paykel Healthcare, resolving complex technical issues and ensuring business applications and infrastructure run reliably across a global environment. Core tech includes Active Directory, Windows Cluster, Azure, DNS/DHCP, file systems and Veeam backups.
ICT Service Desk role at Fisher & Paykel Healthcare in Auckland supporting ~4,000 internal users: troubleshooting endpoint devices, Microsoft 365, and business applications, with emphasis on ticket ownership, clear communication, and continuous improvement of the support experience.
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