Senior Product Manager at Freedom Travel (Aviata.kz), based in the Almaty office, owning the full post-sales experience for flights, rail, and hotels — returns, exchanges, cancellations, and order changes. Leads a cross-functional PostSales team, runs scrum rituals, tracks metrics like CSAT and cost to serve, and works hands-on with SQL, Amplitude, CustDev, and A/B tests.
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