On-site N1/N2 service desk support analyst at Grupo Henry Schein Brasil: attending to users in person and remotely, logging and resolving tickets, troubleshooting Windows PCs, printers, hardware, and network/VPN issues, managing Microsoft 365 access and IT inventory while meeting SLAs. ITIL and the Microsoft stack (AD/Entra ID, Intune, PowerShell) are differentiators.
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