Happy Returns

About

Happy Returns is an American software and reverse logistics company that has fundamentally transformed the way e-commerce merchants handle product returns. Founded in 2015 by David Sobie and Mark Geller, the company pioneered a box-free, label-free returns solution that allows online shoppers to return purchases at third-party locations known as "Return Bars," including The UPS Store, Staples, and Ulta Beauty stores across the United States. The company's innovative approach eliminates the need for consumers to package items, print labels, or wait for mailed packages to reach their destination. In June 2021, Happy Returns was acquired by PayPal, and then in October 2023, UPS purchased the company for $455 million, making it a subsidiary of the global logistics giant. Today, Happy Returns operates with a network of over 10,000 Return Bar locations and serves hundreds of leading e-commerce brands including Everlane, SHEIN, Revolve, Gymshark, and Levi's. The company combines technology and reverse logistics to deliver a seamless returns experience while helping retailers reduce costs, prevent fraud, and accelerate restocking. Their platform includes AI-powered fraud detection tools, item scanning technology, and consolidated shipping solutions that can reduce returns-related customer service contacts by 80%.