haptik

About

Haptik is a prominent Indian enterprise conversational AI platform, founded in August 2013, that specializes in building intelligent conversational assistants for businesses. The company's mission is driven by the belief that conversational AI will create a paradigm shift similar to how smartphones transformed personal communication. With a skilled team of over 200 professionals, Haptik's main focus is on enabling brands to enhance user engagement through AI-driven conversational solutions. Over the years, Haptik has successfully processed billions of conversations and partnered with numerous enterprises to create tailored chatbot solutions for customer support, marketing, and various business operations. In 2019, Haptik was acquired by Reliance Industries Limited, becoming a part of one of the largest telecom conglomerates globally. This acquisition has allowed Haptik to leverage Reliance’s extensive network and scale its offerings more effectively. The company builds cutting-edge technology according to customer needs, focusing on providing personalized, efficient services. Haptik's innovative approaches include deploying WhatsApp Business API solutions, developing voice bots, and providing advanced analytics to understand customer interactions better. Haptik serves a wide range of industries, including fintech, e-commerce, retail, and healthcare, and is recognized as a leader in the conversational AI space.