hcld.fa.em2.oraclecloud.com/CX

Assistant Manager , RCA & Customer Insights

On-siteMENAFull-time

Analytics Data Analytics Process Improvement Root Cause Analysis Six Sigma

Job Purpose: To conduct thematic root-cause analysis (RCA) of customer complaints, identifying gaps in processes, systems, policies, and people that contribute to recurring issues. To collaborate with stakeholders and…

Business Development Manager - Card Sales.Injaz - RBG - CC_Balance Builder.Retail Banking Group

On-siteMENAFull-time

Job Purpose To lead and manage a sales operation comprising Team Leaders and Sales Executives across multiple locations, driving Credit Card acquisition, Balance Build revenue, portfolio growth, and customer…

(UAE Nationals Only) Customer Service Manager-CXC - CSU- Client Experience and Conduct Group

On-siteMENAFull-time

Customer Service Manager - Client Experience Corporate Banking CIBG Customer Service Relationship Manager will be solely responsible to answer / resolve customer queries, enquiries, complaints etc. by effectively…

Manager, Financial Institution Coverage (UAE National Only)

On-siteMENA

Job Purpose Provide relationship and execution support for financial-institution clients, enhancing the bank’s TGM franchise through coordinated coverage and maintaining high service standards. Key Result Areas •…

AVP, Senior Dealer, Treasury ALM.Bombay -Treasury.International Banking Group

On-siteAPACSenior

Job Purpose Lead the Funding Centre function’s operations across INR and relevant foreign currency funding requirements, while ensuring adherence to RBI, Basel and other applicable regulatory requirements as well as…

Manager–Automation & Platform Enablement

AI Analytics Automation Power BI Stakeholder Management +1 skills

To drive tactical and operational automation initiatives across Group Operations by enabling and sustaining automation tools, digital workflows, and reconciliation platforms. The role will focus on ensuring platform…

Manager Reporting & Escalation

Analytics Data Governance

To lead the reporting, analytics, and escalation management function for reconciliation activities across the Central Reconciliation Unit (CRU). This role ensures that aging, unmatched breaks, SLA compliance, and…

RemoteAPACFull-timeSenior

Senior Manager-Microservices

Agile AJAX API Bootstrap DevOps +11 skills

Responsible to ideate, build and deliver solutions as per the business expectations. To be able to implement Projects with regards to BAW, Microservices & API gateway within the base-lined schedule, budget, and…

Analytics Automation Corrective Action Gap Analysis Risk Assessment +1 skills

Manager Workforce Management. CXCG

On-siteAPACFull-time

Pakistan

Workforce Strategy, Forecasting & Capacity Planning Develop and own long-term, medium-term and short-term demand forecasts across voice, email, chat, social media, complaints and emerging digital channels.…

Digital Transformation Assistant Manager.RBG Central Squad.Retail Banking Group

On-siteMENA

Agile Automation Financial Reporting Power Automate Power Apps +3 skills

JOB DESCRIPTION 1 Job Title Digital Transformation Assistant Manager - RBG (Grade J) Department Mashreq Digital Direct Supervisor Digital Transformation Manager Job Number 2 Job Purpose The Digital Transformation…

Assistant Manager–QA & Proofing Unit

Mashreq Bank JOB DESCRIPTION 1 Job Title Assistant Manager–QA & Proofing Unit Department Operations GRC Direct Supervisor AVP -Lead, QA & Proofing Unit Job Number 2 Job Purpose To support the QA & Proofing…

CAD

RemoteAPACFull-timeC-level

Assistant Vice President–Lead QA & Proofing Unit

CAD Corrective Action Power BI Root Cause Analysis Tableau

Mashreq Bank JOB DESCRIPTION 1 Job Title AVP – Lead, QA & Proofing Unit Department Operations GRC Direct Supervisor Head – Internal Controls, Operations GRC Job Number 2 Job Purpose To lead the Quality Assurance…

Agile Process Improvement Stakeholder Management

Senior Cash Management Product Manager- Global Transaction Banking

On-siteAPACSenior

Pakistan

Job Purpose To support the development and ongoing enhancement of Payments and Financial Institution (FI) Clearing capabilities within Cash Management. The role will primarily focus on assisting with product-related…

Assistant Manager - Trade Operations.MGN Pak - Trade Operations-Exports.Operations Group-PAKCOE

Pakistan

Job Purposes The incumbent will be responsible for Trade Payments and Other Miscellaneous activities as per Bank’s internal policies, SOP’s as well as ICC guidelines and authorising the transactions in the processing…

Assistant Relationship Manager - Private Banking Head & Central Team

On-siteMENA

Relationship Management Support Handle low value clients for relationship management and act as a backup RM Support RMs to free up their time & be the first face to the customer for inquires & all…

CRM Customer Onboarding

Assistant Manager - FI Sales Management.CIBG-FI Business Support and Services

Execute all secondary trade distribution deals Preparation of Risk Participation Certificates for finalised transactions Be accountable for end to end deal documentation, which includes negotiating documents with…

Relationship Manager, FI- Origination & Coverage

On-siteAPACFull-time

Job Purpose • Target assigned portfolio of Indian Banks for Mashreq suite of product offering in Cash Management, Trade, Banknotes, Bullion, Investment Banking – Syndicated Loan & DCM and Treasury. • Independently…

Manager-Corporate Documentation.Credit Administration-Corporate Credit Documentation

RemoteAPAC

Job Purpose Safeguarding Bank’s interest by ensuring adequate legally binding credit facility and security documents are in place in line with applicable policies, procedures, and standard legal requirements /…

On-siteMENAFull-timeC-level

3 weeks ago

Assist Vice President, Manager, Trade Operations

Job Purpose The incumbent will be responsible for end to end management of Exports as well as related sub products and communications as per Bank’s internal policies, SOP’s and ICC guidelines wherever applicable and…

Corrective Action