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A Level 2 Service Desk Engineer based in Melbourne provides Level 1 and 2 remote and onsite IT support to managed service clients (small to medium businesses), meeting SLAs and doing problem management. Core tech includes Windows desktops/servers, Microsoft 365, Active Directory (on-prem and Azure), Exchange, and networking (firewalls, switches, LAN/WAN).
Design and deliver Azure and Microsoft 365 solutions, including identity, security, and endpoint management for hybrid environments.
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