Helpware
Helpware, founded in 2015, has established itself as a leader in the outsourcing industry by adopting a modern approach centered around People and innovative processes.
Company facts
- Founded
- 2015
- Headquarters
- United States
- CEO
- Robert Nash
About
Helpware, founded in 2015, has established itself as a leader in the outsourcing industry by adopting a modern approach centered around People and innovative processes. The company focuses on enhancing customer experiences through tailored outsourcing solutions that cater to a diverse range of client needs. With a commitment to driving brand loyalty, Helpware offers a variety of services, including call center operations, answering services, chat support, and back-office functions. By leveraging advanced technology and human expertise, Helpware has created an integrated model that not only supports existing clients but also helps new businesses scale efficiently in a competitive environment. Based in Lexington, Kentucky, and with offices across the globe including the Philippines and Ukraine, Helpware employs a diverse workforce dedicated to delivering exceptional customer service. The company's vision is to empower its clients by providing customized solutions that foster mutual growth. With a comprehensive service offering that includes AI-driven customer service and data labeling, Helpware ensures that its clients not only meet but exceed customer expectations. By fostering a culture of collaboration and constant improvement, Helpware continues to redefine what outsourcing means, setting new benchmarks for quality and agility in the industry.
Open positions
Java Developer - COBOL Modernization Project
Helpware is seeking a Java Developer to join a large-scale enterprise modernization initiative focused on transforming legacy COBOL/CICS applications into a modern Java-based architecture. This is an excellent…
Temporary Back Office Customer Service Representative
Temporary Back Office Customer Service Representative | Guadalajara | Hybrid $16,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance Here's the deal! Great customer experiences don’t happen…
QA Engineer
Our client is a US-based company specializing in advanced solutions for health plans. Their platform helps both new and established Medicare and Medicaid programs scale efficiently, saving time and resources by…
Expert/Senior Logic Design Engineer
Our client is an innovative technology company developing advanced control and measurement systems for quantum computing. Its hardware and software platforms enable precise, real-time control of complex quantum…
Customer Service Analyst
Position Summary: Provide best-in-class customer service to both internal and external customers through a holistic understanding of the customers’ needs and interests and by using their extensive knowledge and…
Support Engineer Tier 2
Job Description: CyberArk Privilege Cloud (PCloud) Engineer (L2) Role Overview: The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud…
Solution Architect (Python)
We are looking for a Solution Architect to define and guide the technical architecture of our partnerʼs client, a modern, frontend-heavy web application for strategic roadmapping and portfolio planning. The key…
Technical Support Representative (G)
Technical Service Representative (Email and Chat) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support…
Junior/Middle Java Developer
About the Role We are looking for a Junior/Middle Java Developer to join the engineering team and contribute to the development of reliable, scalable, and high-quality backend solutions. In this role, you will work…
Enablement Manager
Why Helpware Helpware is not a traditional outsourcing provider. We operate as a Transformative BPM partner, helping high-growth and enterprise organizations design, scale, and optimize customer and business…