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Business Operations & Strategy Manager
Position Summary: Horatio is a global BPO operating across the US, Dominican Republic, Honduras, and Colombia, partnering with high-growth and venture-backed startups. In this role, you will work directly alongside…
Jr. Service Delivery Specialist
Position Summary The Jr. Service Delivery Specialist's time is divided roughly equally between two areas of responsibility: Tier 1 End-User Support: Handling incoming support requests through the IT service queue —…
WFM Manager (Capacity, Staffing & Planning) (SDQ)
Position Summary Horatio is seeking a sharp, action-oriented WFM Manager (Capacity, Staffing & Planning). In this role, you will be the primary point of contact for external client leadership and (Horatio), while…
Operations Manager (SDQ)
Position Summary: We are seeking an experienced Operations Manager to lead a customer support operation within a BPO environment. This role is responsible for driving performance against KPIs, ensuring service…