Entry-level L1 cloud support engineer on a 24×7 AWS managed-services team in Pune: monitors customer cloud environments, performs first-level troubleshooting of AWS/Linux/Windows issues, handles incidents and tickets within SLAs, and escalates complex issues to L2/L3. Core stack is AWS (EC2, VPC, S3, IAM, CloudWatch, RDS, Route 53) plus Linux and Windows administration.
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