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Job Summary The Tier 1 Deskside Support position serves as the first point of contact for end users who need technical assistance by phone or in person. This role troubleshoots and resolves basic hardware, software,…
Tier 1 deskside support role: serves as the first point of contact for end users via phone or in person, troubleshooting basic hardware, software, mobile device, and system issues on-site, documenting support activity, and escalating unresolved cases. Requires a customer-service mindset and strong communication skills.
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