Desktop Support - Tier 1
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Summary
Tier 1 deskside support role: serves as the first point of contact for end users via phone or in person, troubleshooting basic hardware, software, mobile device, and system issues on-site, documenting support activity, and escalating unresolved cases. Requires a customer-service mindset and strong communication skills.
Description Job Summary The Tier 1 Deskside Support position serves as the first point of contact for end users who need technical assistance by phone or in person. This role troubleshoots and resolves basic hardware, software, mobile device, and system issues, provides clear guidance to users, documents support activity, and escalates unresolved matters to the appropriate support team. The position requires a customer-service mindset, strong communication skills, and on-site availability Monda…