jcorp

Analytics Corrective Action Data Analytics Performance Management Process Improvement +1 skills

2 weeks ago

MANAGER, CUSTOMER CARE & EXPERIENCE

1) KEY ACCOUNTABILITIES The Customer Care & Experience Manager leads the strategic design, operational execution, and continuous optimization of the end-to-end (E2E) patient journey. This role is directly…

4 weeks ago

CUSTOMER SERVICE, REFERRAL BUSINESS CENTRE

Open 23d

GENERAL DESCRIPTION Responsible for managing and resolving queries and orders from specialists, doctors, GPs, and existing clientele, including medical labs and hospitals, across Malaysia. This role ensures that all…

ISO 14001 ISO 45001 Iso 9001

4 weeks ago

ENVOY, CUSTOMER CARE & EXPERIENCE

Open 26d

Main Responsibilities Manage patient appointments efficiently to ensure smooth service flow and minimal waiting time. Oversee the management, distribution, and availability of brochures and flyers to support patient…

last month

ENVOY, CONCIERGE, CUSTOMER CARE & EXPERIENCE

SUMMARY OF DUTIES To assist Customer Care & Experience ( CCX ) functions in providing a complete Customer Care & Experience ( CCX ) Services JOB DESCRIPTION 1. Liaison Functions Greet and offers assistance to…

ISO 14001 Iso 9001

last month

ENVOY, CONCIERGE, CUSTOMER CARE AND EXPERIENCE (CCX)

SUMMARY OF DUTIES To assist Customer Care & Experience (CCX) functions in providing a complete Customer Care & Experience (CCX) Services JOB DESCRIPTION 1. Liaison Functions Greet and offers assistance to…

ISO 14001 Iso 9001

last month

DEPUTY MANAGER, CUSTOMER CARE & EXPERIENCE

Open 42d

GENERAL DESCRIPTION The Head of Services, CCX, provides strategic and operational leadership to ensure that all patients, families, and visitors experience high-quality, compassionate, and seamless care. This role…

ISO 14001 Iso 9001

2 months ago

ENVOY, CUSTOMER CARE & EXPERIENCE

Open 72d

GENERAL DESCRIPTION To ensure smooth running and workflow in the CCX on a daily basis JOB DESCRIPTIONS : Responsible to attend to all

Iso 9001 Near Miss Reporting Personal Protective Equipment (PPE) Safety Management System

3 months ago

ASSISTANT, CUSTOMER SERVICE

Open 76d

GENERAL DESCRIPTION : Must have a good knowledge and basic clinical procedures pertaining to their consultant speciality, needs and requirement. • Evaluating and ensuring optimization of best practices based on current…

3 months ago

CLINIC RECEPTIONIST, CUSTOMER CARE & EXPERIENCE

GENERAL DESCRIPTION To provide professional reception and administrative support by managing patient registration, appointment and clinic operations while delivering excellent customer service as well as ensuring…

4 months ago

ENVOY, CUSTOMER CARE & EXPERIENCE

GENERAL DESCRIPTION Responsible for answering routes telephone calls from internal and external customers. JOB DESCRIPTION Answers and routes incoming calls. All incoming calls to answer within three (3) rings.…

4 months ago

EXECUTIVE, CUSTOMER CARE & EXPERIENCE

GENERAL DESCRIPTION The CCX Executive (CCX Ambassador) serves as the primary point of contact for patients, visitors, and hospital staff. This role ensures a positive patient experience by providing assistance,…

5 months ago

ENVOY, CUSTOMER CARE & EXPERIENCE

Main Responsibilities 1. Management of appointments. 2. Management of brochures and flyers. 3. Handling of general inquiries and complaints. 4. Clerical duties. 5. Participate actively in any other new service that is…

ISO 45001 Iso 9001

BIM Gap Analysis Stakeholder Management

5 months ago

SENIOR EXECUTIVE, CUSTOMER CARE & EXPERIENCE

Open 84d Senior

GENERAL DESCRIPTION : The Senior Executive of XD plays a key role in supporting the Deputy Manager in designing, implementing, and monitoring end-to-end customer journey initiatives. This role focuses on experience…

5 months ago

ASSISTANT, CUSTOMER CARE & EXPERIENCE

To warmly receive and assist all visitors entering ISH by demonstrating a pleasant, professional and positive attitude, reflecting courtesy, care, friendliness and reliability at all times. To greet customers/patients…

6 months ago

ENVOY,CONCIERGE, CUSTOMER CARE & EXPERIENCE

GENERAL DESCRIPTION The CCX Envoy acts as an ambassador of patient and customer experience , ensuring that service excellence is consistently practiced across the hospital. This role promotes a culture of caring,…

Envoy ISO 14001 Iso 9001

6 months ago

CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE

JOB DESCRIPTION Politely greeting patients and visitors who come in to the hospital. Respond promptly to customer inquiries in an efficient and courteous manner. Maintain clean surroundings at lobby and reception area.…

7 months ago

CUSTOMER CARE, RADIOTHERAPY

Understands and carries out the payment of customers in line with Vision and mission, philosophy, Goals and objective that suit the scope of the Radiotherapy services and the hospital. Understands the service…

8 months ago

CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE

JOB DESCRIPTION 1. Handling customer complaints and feedback and to ensure all collection of customer feedback forms from all suggestion boxes. 2. To collect all feedbacks for outpatient and inpatient to be…