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Руководитель технической поддержки (Service Desk)
Open 15d CISC-level
Russia
МоскваHead of technical support (Service Desk) at a large Russian distribution & logistics company, hybrid (Moscow office + remote). Manages a distributed L1/L2 support team: builds ITSM/ITIL processes, routing and L3 escalations, SLA/KPI metrics, knowledge base, and Service Desk automation.
ITIL ITSM Service Desk
250K – 350K RUB / mo