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Job Purpose: To lead and manage a team of chatbot/customer service agents to deliver exceptional support to internal and external customers via live chat platforms. The role focuses on driving team performance,…
Job Purpose · To handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers · To administer, co-ordinate, monitor and report on the above · To perform…
Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) • Interact with customers over the phone to understand their banking needs. • Provide excellent customer…
Job Purpose To deliver exceptional support to internal and external customers via live chat platforms: • Engage with customers through live chat to understand and resolve their banking needs. • Deliver prompt and…
Job Purpose: Acceptance & Payments Proposition Strategy Define and execute the business-side strategy for merchant acceptance and payment solutions aligned with NeoBiz objectives. Ensure propositions meet segment…
Line manager is "Nourhan Khalil"
IT Portfolio Senior Manager is responsible for managing Egypt portfolio of programs / projects supervising project managers, acting as relationship manager within one of the business areas: Retail, Corporate, and…
Install new I rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Contribute to and maintain…
Prepare network team MBOs. Provide technical direction to the staff to ensure the standards and procedures are followed. Prepare network diagrams and documentation. Evaluate new and emerging technologies. Actively…
Plan and execute a network strategy that is in conformity with the short and long term business strategy. 2nd level of communication to resolve users issues and escalates to Dubai Technology Team. Ensure that…
Job Purpose: The Virtual Relationship Manager (VRM) serves as a critical digital bridge between the bank and its clients, delivering a seamless, technology-driven banking experience. This role is responsible for…
Own the end-to-end downstream onboarding journey including account fulfillment, activation and funding for SME’s Partner with stakeholders including operations, compliance etc. to drive operational efficiencies,…
The Customer Engagement Manager is responsible for designing, executing, and optimizing customer engagement campaigns across multiple channels. This role requires strong collaboration with cross-functional teams…
JD is attached in the "Attachment field"
Job Purpose: The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding…
The position holder will manage and administer the Finance Portal, Reporting Analytical platform, this role requires with a deep understanding of Finance, Regulatory Reporting and data modeling. This role will maintain…
The position holder will manage and administer the Regulatory Reporting, MI Reporting & Analytical platform, this role requires with a deep understanding of Finance, Regulatory Reporting and data modeling. This…
The Senior Manager RCMS will be responsible for designing, implementing and maintaining Camunda BPM applications for the bank. The individual will be responsible for designing, developing, and maintaining scalable…
This role will support the expansion of Virtual Accounts, Payment and Liquidity Management Solutions and to reinforce the Subject Matter expertise of the new Oracle OBLM and OBVAM and OBP platform within the bank. The…
Technology SME for payment & Customer screening solutions, Enterprise Fraud Management (EFM) and in-house compliance applications There are a range of duties and responsibilities that an SME is expected to possess…
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