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Key Result Areas Develop and implement risk-based AI/GenAI audit strategies aligned with the Bank's AI agenda and regulatory expectations. Execute audits over the AI/ML lifecycle — data sourcing, training,…
We are seeking a highly skilled and forward-thinking Audit Manager – Technology to join our Internal Audit function, specializing in Digital Platforms, DevOps, and Business Banking technology environments. Reporting to…
Product Strategy & Development Define and execute the strategy for deposit products and Propositions aligned banks strategy Identify market trends, customer needs, and competitive offerings to have product…
Leadership & Strategy: o Develop and implement the contact center’s strategic roadmap to enhance customer service quality and operational efficiency. o Lead, mentor, and manage a team of supervisors and agents to…
Job Purpose: The Senior Manager – Customer Experience (Digital Channels & Applications) is responsible for shaping and enhancing the end-to-end digital customer experience for SME and individual customers across…
Job Description Quality Lead Department: CXCG – Customer Experience & Conduct Group Reporting To: Manager – Quality & Training 1. Job Purpose The Quality Lead is responsible for driving excellence in customer…
Lead the Finance technology, transformation and digitalization agenda by acting as the strategic interface between Finance and Technology. The role is responsible for leading all Finance-related projects impacting the…
We are looking for a Data Solution Architect to drive our data platform initiatives and shape the future of our data management practices. Assistant Vice President - Technology - Data Solution Architect will play a…
We are looking for an experienced and detail-oriented professional to join our Data & Analytics Unit as an Assistant Vice President - Data Governance Lead. In this role, you will play a crucial part in implementing…
Assistant Vice President - Technology will play a pivotal role in One Data & Analytics department. Will be responsible for designing and maintaining robust data pipelines, both real-time and batch, and leading the…
The position holder will manage and administer the Regulatory Reporting, MI Reporting & Analytical platform, this role requires with a deep understanding of Finance, Regulatory Reporting and data modeling. This…
The Enterprise Architect at Mashreq leads the design and governance of the bank's end-to-end technology landscape, focusing on cloud-ready infrastructure, data platforms, and AI/ML integration. This senior role drives digital transformation by establishing architectural standards and collaborating across teams to ensure scalable, secure, and compliant technology solutions.
As an Assistant Manager, you will play a crucial role in designing and developing business intelligence solutions, utilizing your expertise in data analytics and reporting tools, particularly Power BI. Your work will…
Senior Product Owner owning the end-to-end digital onboarding and sales funnel for Mashreq's retail banking, focusing on conversion optimization, roadmap prioritization, and cross-functional delivery with Product, Tech, UX, and Risk teams.
Leads end-to-end cash digitisation strategy for Mashreq Bank Pakistan, owning digital KIOSKs, international transfers, and partnerships. Focuses on product innovation, customer experience, and cross-platform digital rollouts in fintech.
Oversees the full lifecycle of payment cards—from customer onboarding to activation and engagement—while collaborating with business leaders, tech partners, and regulators to launch tailored card products and optimize operational efficiency in Pakistan’s digital banking sector.
Lead the digital onboarding, account servicing, ATM networks, and cash management operations for a retail bank, ensuring efficient processes, regulatory compliance, and high customer satisfaction.
The Customer Engagement Manager is responsible for designing, executing, and optimizing customer engagement campaigns across multiple channels. This role requires strong collaboration with cross-functional teams…
Data & Analytics Driven Organization: One Data Analytics & AI Business Unit drive the vision to transform the Bank into a Data Driven Organization (DDO) using latest tools and technologies in Data space.…
The role delivers information technology solutions to fulfill business and functional requirements. Responsible for the conversion of business requirements to technical specifications and delivery. Responsibilities…
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