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Oversees a call center team of supervisors, ensuring exceptional customer experience across channels, managing metrics, and driving sales. The company leverages advanced technologies for CX and BPO solutions.
Oversee a team of 15–25 customer service agents in a call center, coaching performance, managing KPIs, and ensuring service excellence for commercial and public-sector clients.
Oversees day-to-day operations of a large call center site, managing supervisors, performance metrics, and client relationships to drive sales and customer satisfaction.
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
LOCATION Dallas, TX POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We…
LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We…
LOCATION Killeen, TX POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We…
LOCATION Savannah, GA POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.…
LOCATION Parkersburg, WV POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple…
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