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Deliver classroom-style onboarding and ongoing training for call-center agents, design curricula and materials, and coach new hires using adult-learning techniques.
Deliver classroom-style onboarding and ongoing training for call-center agents, design curricula using adult-learning techniques, and coach new hires to improve performance.
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
Develops and optimizes MS SQL and MySQL databases, scripts, and ETL workflows for contact center clients, while creating Power BI reports and automating processes in a fast-paced BPO environment.
Oversee a high-volume customer experience and business process outsourcing site, managing teams, budgets, and client relationships to drive operational excellence and profitability.
Oversee a team of 15–25 call-center agents handling inbound customer service calls, coach performance, and drive productivity using standard office and call-center tools.
Oversee day-to-day call center operations, coach agents, and ensure service-level targets are met for clients across industries like healthcare, retail, and financial services.
Oversee a team of 15–25 inbound call-center agents, coaching performance and managing schedules to meet KPIs and client expectations in a fast-paced contact-center environment.
Supervise a team of 15–25 call-center agents handling inbound customer service, coaching performance, and managing KPIs in a tech-enabled BPO environment.
Oversee a team of contact center agents in a BPO environment, ensuring performance targets and customer service excellence while managing schedules and resolving escalations.
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