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POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer…
POSITION OVERVIEW MCI (Valor Intelligent Processing (VIP) is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across…
Handles Greek-speaking customer calls in a fast-paced BPO contact center, ensuring high-quality service across healthcare, retail, and other industries.
Designs reports, dashboards, and analytical solutions to improve collections processes using data engineering and analytics tools in a BPO environment.
Provides first-level technical support to end-users, troubleshooting hardware/software issues and maintaining IT systems in an office environment.
Leads large-scale business capture efforts for a BPO and CX services company, focusing on Federal and SLED markets by developing strategies, building customer relationships, and coordinating cross-functional teams.
Supervise a team of 15-25 call-center agents handling tax-related customer inquiries, coaching performance, and driving service quality in a BPO environment.
Supervises a team of call-center sales reps in a contact-center environment, coaching performance and driving revenue targets using standard office and call-center tools.
Oversee a team of call-center supervisors, track performance metrics, coach agents, and ensure service quality across industries like healthcare, retail, and financial services.
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