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Summary of Position The Customer Support Specialist (CSS) is a critical role in the support of the operations department. Their goal is to provide positive customer experiences by enhancing relationships between the…
Summary of Position The Quality Assurance Analyst is a critical role in the support of the operations department and is responsible for the daily monitoring and review of recorded and live agent calls. Calls should be…
Summary of Position The Call Center Customer Service Representative/Loan Processor provides superior effective customer service to customers. Assures accurate information has been provided to process loans properly.…
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