Customer Service Representative - Loan Processing

Summary of Position

The Call Center Customer Service Representative/Loan Processor provides superior effective customer service to customers. Assures accurate information has been provided to process loans properly. The Customer Service Representative/Loan Processor requires a solid understanding of integrity and demonstrates ethical behavior. This position has access to critical, sensitive, corporate systems and company & customer information.

Essential Roles/Responsibilities

• Handles high volume of Inbound/Outbound customer service calls for Loan Processing
• Obtains necessary information to process and complete loan files
• Examines documents to ensure accuracy and compliance with existing underwriting guidelines.
• Fulfills customer needs to ensure customer satisfaction
• Demonstrates basic knowledge of lending services and practices
• Other duties as assigned

Education Requirements

• Required: High School Diploma or GED
• Preferred: Some college