Office-based 2nd line support engineer at White Label IT, a white-label MSP in Farnborough that handles escalated helpdesk tickets for other MSPs' clients. Day-to-day spans Microsoft 365, Exchange Online, Entra ID, Intune, Windows Server/AD, networking (firewalls, VPNs) and RMM/PSA tools, plus coaching 1st line engineers.
First line helpdesk engineer at White Label IT (sister of Microbyte) in Farnborough: first point of contact answering phone/email queries, logging and resolving IT issues, supporting users on Microsoft 365 and G Suite, setting up accounts and devices, and escalating to senior engineers. Office-based with flexible hours for around-the-clock client support.
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