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Builds and scales back-end services for a Korean O2O platform, integrating Salesforce CX tools and preparing AI-powered chat/call bots with NestJS, PostgreSQL, and AWS.
About ‘We build technology that makes everyday offline better’ 1,000만이 선택한 대한민국 1등 홈서비스, 미소 (miso) 일상에 필요한 모든 서비스는 미소 앱 하나면 충분합니다. 2016년 홈클리닝 서비스로 시작한 미소는 현재는 AI기술을 기반으로 이사, 인터넷, 세차, 가전렌탈, 설치/수리, 취미 등 1000여 개의 서비스를…
Leads customer retention strategy for a Korean O2O platform, analyzing interactions between users and service partners to improve long-term subscription rates using data-driven product decisions.
Builds a new Vertical SaaS product for service partners, turning messy offline workflows into scalable reservation, billing, and field-operation software using TypeScript, React, and AWS.
Designs and maintains cross-team UX standards for a leading Korean home-services app, ensuring consistent product experiences across 1,000+ services using Figma and system-level design tools.
Designs intuitive AI-driven user flows for a Korean O2O home services app, simplifying complex agentic processes into seamless customer experiences while collaborating with AI engineers.
Builds and maintains scalable Node.js backend services for a leading Korean O2O platform, using NestJS, PostgreSQL, and AWS to power 1,000+ home services.
Leads the front-end team at a Korean O2O home-services platform, setting technical direction and improving user experience across mobile and web apps using React, TypeScript, and React Native.
Designs and iterates mobile and web app features for a leading Korean home-services platform, using data-driven UX/UI decisions to improve user experience and business outcomes.
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