Momos

About

We are Momos, an AI-powered Customer Platform designed for multi-location brands globally. Our journey began in 2021, founded by a team with experience from Uber, Grab, Microsoft, and Intuit. Having managed thousands of businesses at UberEats and GrabFood, we recognized that existing solutions couldn't adequately help brands manage their customers seamlessly across multiple locations. This inspired us to build a solution to empower businesses to streamline operations, enhance customer experiences, and thrive in an ever-evolving landscape. We saw the immense potential of AI from the outset and partnered with OpenAI from its early days, participating in the GPT-3 beta program. We believe physical businesses deserve the power of AI too. Our partners often manage millions of customers across their brick-and-mortar locations, dealing with numerous touchpoints that were previously impossible to manage effectively across various channels. Momos centralizes these interactions and automates the entire customer lifecycle at each location, enabling our partners to save valuable time and cultivate more repeat customers. What started as a small operation has blossomed into a global team of nearly 70 individuals spread across multiple countries. Today, Momos powers over 10,000 locations and collaborates with more than 690 brands in 15 countries, and we are continually expanding. Our comprehensive platform encompasses Customer Service, Customer Experience, and Marketing solutions. These tools empower brands to derive actionable insights and elevate customer experiences throughout the entire customer journey, all while reducing operational costs. We understand that our partners are incredibly busy running their businesses. Therefore, we focus on simplifying their customer stack so they can concentrate on delivering exceptional experiences. We are outcomes-focused and are proud to drive significant ROI for our partners, helping them increase sales and customer retention while saving time across multiple teams. At Momos, we're not just building software; we're building trust, efficiency, and opportunities for brands to grow, discover, and thrive. Our core values include relentless curiosity, a drive to do more, a belief in good people creating great teams, and prioritizing purpose over process.