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Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and…
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and…
A senior service desk analyst at NTT DATA in Sydney acting as first point of contact for managed-services clients and vendors, handling calls, chats, tickets and mailbox management to resolve incidents and service requests per SOPs and SLAs. Core skills include ITIL concepts, escalation judgment, stakeholder communication, and willingness to work 24x7 rostered shifts.
Senior service desk analyst on NTT DATA's Managed Services team in Sydney, acting as first point of contact for clients and vendors by handling calls, chats, tickets and mailbox requests, and resolving incidents or service requests per standard operating procedures and SLAs. Core focus is ITIL-based ticket management, escalation judgment, and communication, with exposure to network, security, clou
Senior Service Delivery Manager responsible for overseeing end-to-end delivery of managed services contracts to clients, ensuring client satisfaction, managing service delivery across multiple sites, and maintaining contract profitability. Requires strong client communication, project management, and technical oversight skills with experience in managed services, ITIL, and SLA management.
The Senior Service Delivery Manager oversees the end-to-end delivery of managed services contracts, ensuring client satisfaction and contract profitability. The role involves proactive client communication, project management, and technical oversight while collaborating with cross-functional teams.
Maintain and troubleshoot enterprise platform infrastructure (Windows/Linux, VMware, Active Directory) in a 24x7 NOC, ensuring reliability for critical national services.
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