Managed Services Onboarding Specialist
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
The Managed Services Onboarding Specialist is a seasoned subject matter expert, responsible for ensuring client account onboarding.
This role is also responsible for providing training and support to clients, in conjunction with internal teams, to ensure reduction of the onboarding cycle and drive improved client experience.
The Managed Services Onboarding Specialist manages client onboarding activities and the successful adoption of organizational services.
- Manages and coordinates the client onboarding process to ensure a reduced cycle from onboarding initiation to invoicing.
- Coordinates all aspects of the client onboarding lifecycle.
- Provides client onboarding support through the provision of training initiatives.
- Produces ongoing status reports on client onboarding processes.
- Plans and facilitates all engagement sessions with stakeholders in a service onboarding project.
- Drives the completion of standard service onboarding against agreed timelines and budgets.
- Plans the execution of service onboarding projects to reduce risk exposure.
- Manages and mitigates service onboarding risks.
- Ensures handover for service execution to the operations teams.
- Performs any other related task as required.
- Ability to establish strong relationships with internal stakeholders and external clients.
- Excellent written and verbal communication skills.
- High level of initiative, accountability, attention to detail and ability to follow processes.
- Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a global and sometimes pressured environment.
- Ability to learn new solutions, services and technologies through self-study (on the job and externally).
- Proactive, flexible attitude to work across time-zones.
- Willingness to constantly review and improve skills.
- Seasoned expertise on service onboarding/transition management approach and methodology.
- Bachelor’s degree or equivalent in Information Technology or related field.
- ITIL Foundation certification required.
- PMBOK and/or Prince II certification(s) preferred.
- Certification in Managed Services tools (ServiceNow, LogicMonitor) preferred.
- Seasoned experience in services onboarding/transition within a large technology services environment.
- Demonstrate Enterprise Service industry knowledge.
- Seasoned project management experience, principles and delivery.
Workplace type:
Hybrid WorkingEqual Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today