Observe.AI
Contact center AI platform.
Company facts
- Founded
- 2017
- Employees
- 240
- Headquarters
- United States
- Type
- Private
About
Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, Tripadvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, Emergent Ventures, Steadview Capital, 01 Ventures and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.
Open positions
Director, Accounting
About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy…
Technical Support Engineer - 3
About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy…
Enterprise Account Executive
About Us Observe.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of…
Staff Infrastructure Security Engineer
Design and implement cloud/infrastructure security from scratch for an AI-driven customer-experience platform, including AWS security architecture, IAM, network segmentation, and compliance audits.
AI Agent Engineer
Design, integrate, and deploy enterprise-grade Voice and Chat AI agents and Copilots. This client-facing role involves prompt engineering, workflow configuration, and API integrations with CRMs and telephony systems using LLMs, RAG, and orchestration frameworks like LangChain.
AI Agent Experience Designer
Design conversational AI agents for customer experience, mapping flows, defining usability guardrails, and optimizing human-AI collaboration across industries.
Interaction Designer
Sets up and tunes Observe.AI's speech/voice analytics for contact-center customers: maps QA evaluation forms to trackable analytics points, automates form scoring, audits voice-data accuracy, and owns POC/POV engagements with Sales, Product, and Engineering. Core focus is speech analytics, NLP/voice analytics, and contact-center KPIs.
Strategic Account Executive
Sell AI-powered customer-experience agents to Fortune 250 contact centers, own deals from first call to close, and shape product strategy with market feedback.
AI Agent Engineer, Client Facing
Build and deploy enterprise-grade AI agents and copilots for customer experience, integrating LLMs, APIs, and telephony systems while leading client-facing demos and implementations.