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Observe.AI

Contact center AI platform.

aienterprise-software

https://observe.ai ↗

Company facts

Growth-stage

Founded: 2017
Employees: 240
Headquarters: United States
Type: Private

About

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, Tripadvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, Emergent Ventures, Steadview Capital, 01 Ventures and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.

Company facts

Growth-stage

Founded: 2017
Employees: 240
Headquarters: United States
Type: Private

About

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, Tripadvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, Emergent Ventures, Steadview Capital, 01 Ventures and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.

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17 jobs

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17 jobs Posted Sort

AI Agent Engineer, Client Facing

NewBe an early applicant North AmericaFull-time

Observe.AI is hiring a client-facing AI Agent Engineer in Toronto to build, integrate, and deploy enterprise voice/chat AI agents — owning prompt design, API/telephony integrations, client demos, and production tuning. Core stack: LLMs (GPT, Claude, Gemini), RAG, LangChain/LlamaIndex, Python/JavaScript, SIP/Twilio/Amazon Connect.

Agentic AI AI API Authentication Automation +10 skills

120K – 160K CAD

AI Agent Experience Designer

Open 31d North AmericaFull-time

Design conversational AI agents for customer experience, mapping flows, defining usability guardrails, and optimizing human-AI collaboration across industries.

Agentic AI AI Analytics Automation CAD +2 skills

85K – 120K CAD

Technical Support Engineer - 2

NewBe an early applicant APAC

About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy…

Agentic AI AI API AWS Cloud +8 skills

Staff Infrastructure Security Engineer

Open 32d APACStaff

Design and implement cloud/infrastructure security from scratch for an AI-driven customer-experience platform, including AWS security architecture, IAM, network segmentation, and compliance audits.

Agentic AI AI AWS Ccna Cloud +9 skills

Sales Development Representative

NewBe an early applicant APAC

About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy…

Agentic AI AI CRM Go-to-Market Linkedin Sales Navigator +2 skills

Interaction Designer

NewBe an early applicant APAC

Sets up and tunes Observe.AI's speech/voice analytics for contact-center customers: maps QA evaluation forms to trackable analytics points, automates form scoring, audits voice-data accuracy, and owns POC/POV engagements with Sales, Product, and Engineering. Core focus is speech analytics, NLP/voice analytics, and contact-center KPIs.

Agentic AI AI Analytics Data Mining NLP +3 skills

Global Customer Success Operations Manager

NewBe an early applicant APAC

About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy…

Agentic AI AI Analytics Automation CRM +6 skills

Technical Support Engineer - 1

About Us is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI…

Agentic AI AI Confluence Jira Machine Learning +3 skills

Senior Machine Learning Engineer - NLP

Open 89d APACSenior

Build and deploy LLM-powered NLP systems and Agentic AI for customer-experience automation, scaling solutions to millions of daily interactions in a fast-paced startup.

Agentic AI AI Deep Learning Hugging Face LLM +5 skills

AI Agent Engineer

Designs, integrates, and deploys enterprise-grade AI agents and copilots for customer experience, focusing on prompt engineering, workflows, and API integrations with LLMs and telephony systems.

Agentic AI AI API Authentication Automation +9 skills

Customer Success Manager

About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy…

Agentic AI AI Customer Retention SaaS

Strategic Account Executive

Open 83d HybridNorth AmericaContract

Sell AI-powered customer-experience agents to Fortune 250 contact centers, own deals from first call to close, and shape product strategy with market feedback.

Agentic AI AI Generative AI Go-to-Market Machine Learning +1 skills

150K – 320K $

Senior Enterprise Account Executive (Midwest Territory)

Open 89d RemoteNorth AmericaFull-timeSenior

(Primary locations for hiring will be in Chicago, Indianapolis, Detroit About Us is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer…

Account Executive Agentic AI AI Ai Enablement Automation +5 skills

270K – 300K $

Senior Enterprise Account Executive - Pacific NorthWest

Open 45d RemoteNorth AmericaFull-timeSenior

(Primary locations for hiring will be in Seattle, WA, , Portland, OR) About Us is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer…

Account Executive Agentic AI AI Ai Enablement Automation +5 skills

Product & Customer Marketing Manager

Open 25d HybridNorth AmericaFull-time

About Us is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and…

Agentic AI AI Content Marketing Generative AI Performance Management +2 skills

AI Agent Engineer, Client Facing

Open 89d HybridNorth AmericaFull-time

Build and deploy enterprise-grade AI agents and copilots for customer experience, integrating LLMs, APIs, and telephony systems while leading client-facing demos and implementations.

Agentic AI AI API Authentication Automation +10 skills

108K – 170K $

Software Engineer I - AI Agents

Open 32d North America

Builds and maintains AI agents that autonomously handle customer service tasks and optimize CX workflows using Observe.AI’s platform.