Observe.AI
Contact center AI platform.
Company facts
- Founded
- 2017
- Employees
- 240
- Headquarters
- United States
- Type
- Private
About
Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, Tripadvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, Emergent Ventures, Steadview Capital, 01 Ventures and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.
Open positions
AI Agent Engineer
Design, integrate, and deploy enterprise-grade Voice and Chat AI agents and Copilots. This client-facing role involves prompt engineering, workflow configuration, and API integrations with CRMs and telephony systems using LLMs, RAG, and orchestration frameworks like LangChain.
AI Agent Engineer, Client Facing
Build and deploy enterprise-grade AI agents and copilots for customer experience, integrating LLMs, APIs, and telephony systems while leading client-facing demos and implementations.