PolyAI

About

PolyAI is on a mission to empower companies to be the best version of themselves for their customers. Many businesses struggle with high call volumes in their contact centers, leading to long wait times and frustrated customers. This can negatively impact customer satisfaction and strain resources. PolyAI addresses this challenge by providing enterprise-ready voice assistants that can handle a significant portion of customer interactions, freeing up human agents to focus on more complex issues. Our customers face the need to deliver exceptional service consistently, and our AI-powered voice assistants help them achieve this by being available 24/7 and resolving inquiries efficiently. We understand that customers will always call, which is why we are voice-first, unlike many competitors who have focused on chat solutions. Everything we do, from product development to research, is centered on helping call centers deliver a best-in-class voice experience. Our technology is designed to understand natural language, regardless of accent or background noise, allowing for human-like conversations that feel natural and engaging. This focus on voice ensures that businesses can meet their customers where they are, providing support through their preferred channel. Our clients, which include major corporations like FedEx, Marriott International, and Caesars Entertainment, benefit from our advanced conversational AI that can authenticate calls, complete transactions, answer questions, take reservations, and route calls effectively. This capability allows them to resolve up to 50% of customer service calls without human intervention, leading to reduced operational costs and improved efficiency. For instance, one of our clients in the hospitality sector saw their voice assistant handle 12,000 calls in a month, booking 3,000 reservations and generating significant revenue. By automating routine tasks, we help businesses reduce staffing pressures and improve employee satisfaction, as agents can dedicate their time to more meaningful and complex customer interactions. PolyAI's platform is built on a proprietary suite of technologies, including advanced natural language processing (NLP) and automatic speech recognition (ASR), pre-trained on billions of customer interactions. This means companies don't have to create custom AI training datasets, and our voice assistants can be deployed relatively quickly, typically within six weeks. We are committed to revolutionizing human-machine communication by teaching machines to understand natural language and hold human-level conversations, ultimately helping businesses enhance their customer experiences and build stronger customer relationships.