probegroup
Probe Group is a global leader in customer experience (CX) and business process outsourcing (BPO) services, combining digital innovation with a people-first approach to deliver exceptional experiences across 28 markets.
Company facts
- Founded
- 1979
- Headquarters
- Australia
- CEO
- Sanj Ahuja
About
At Probe Group, we believe meaningful customer experiences come from people empowered by technology, not replaced by it. Our team of over 19,000 professionals across the globe combines digital innovation with a people-first approach, crafting exceptional experiences that consistently exceed client expectations. We're diverse, empowering, accountable, innovative, customer-obsessed, respectful and empathetic - values that unite our house of brands including Probe CX, Innovior, Convai, MicroSourcing and Beepo. Our culture champions the human element, bringing crucial empathy, understanding and personal connection to every interaction. We build digital environments that foster both customer satisfaction and employee fulfillment, working as one team across 17 service delivery centres in four countries. With 45 years of experience amplifying human capabilities with technological excellence, we help clients become modern digital organisations where technology enhances the human touch. From our early roots in Australia, we've expanded globally while maintaining our commitment to continuous improvement, innovation, and doing work that truly matters.
Campaign and Brand Manager
The Campaign & Brand Manager is the execution engine and operational lynchpin for integrated campaign delivery, brand stewardship (both creative and messaging alignment), and go-to-market (GTM) execution across the…
Sales Enablement Lead - Enterprise
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
Manager, Web Administration & CRM
We are looking for a Manager, CRM (HubSpot) & Web Admin to serve as the strategic and hands-on owner of our enterprise HubSpot platform across multiple brands. This role sits at the intersection of CRM strategy,…
Workforce Manager
As a manager, you will be responsible for managing programme staffing to meet daily, weekly, and interval staffing requirements. The person is also responsible for achieving compliance to WFM operating procedures,…
Talent Acquisition Director
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
Talent Acquisition Director
The Talent Acquisition Director will lead and oversee full-cycle recruitment delivery across multiple functions in a high-volume BPO environment. This role is accountable for building scalable hiring strategies,…
Creative Designer
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
IT Incident, Problem and Change Manager
Responsible for: The IPC Manager drives operational stability, high service availability, and business continuity across the enterprise. Actively bridging technical operations with real-world business activities, this…
Manager, Web Administration & CRM
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
Quality Manager
We are looking for an experienced Quality Manager to lead quality governance and drive continuous improvement within a key engagement. This role reports directly to the Quality Director and plays a critical part in…
Business Analyst
Business Analyst builds and automates client reporting dashboards, analyzes contact-center metrics, and translates data into actionable insights for operations and client stakeholders.
Workforce Supervisor
Supervises a call-center workforce in Quezon City, balancing staffing with real-time demand using forecasting, scheduling, and intraday management tools.
Workforce Supervisor
Main Activities and Responsibilities: 1. Forecasting Leadership • Granular Volume Distribution: Translate monthly forecast interaction volumes (calls, chats, emails) into seasonal weekly distributions and intraday…
Quality Manager
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…