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Design, build, and support AWS-hosted infrastructure and applications, combining hands-on cloud engineering with production support, incident response, and on-call duties. Core technologies include AWS services (EC2, VPC, S3, RDS, IAM, Lambda, EKS), Terraform/CloudFormation, and CI/CD tooling.
Oversee end-to-end delivery of managed IT services, ensuring SLAs, client satisfaction, and continuous improvement across programs using ITIL and ITSM tools like ServiceNow.
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