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Queensland Parliament Service

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1 job
Queensland Parliament Service
yesterday

IT Support Transformation Lead

NewBe an early applicant On-siteAPACFull-timeLead
Australia

Lead the transformation of the Queensland Parliament's Service Desk and IT support function: redesign service delivery and operating models, implement ITIL-aligned service management practices, optimise ITSM platforms (e.g. ServiceNow), build reporting/KPI dashboards, and lead and coach the support team. Based in Brisbane at the Queensland Parliamentary Service.

Data Quality ITIL Performance Management Service Desk ServiceNow
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