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Senior (Tier III) on-site helpdesk technician at a national law firm's Boca Raton HQ: handles complex IT escalations, mentors Tier I/II technicians, and supports endpoints (Windows/macOS), Active Directory/Group Policy, imaging and deployment, printers, VoIP, and network troubleshooting. Requires 4+ years of IT support experience.
Tier II Help Desk Technician at a law firm's Boca Raton HQ, providing advanced IT support and serving as the escalation point for Tier I. Day-to-day covers hardware/software troubleshooting (Windows/macOS), Active Directory administration, printer and VOIP phone management, computer imaging and deployment, ticketing, and IT documentation, with ~5% travel to satellite offices.
Entry-level Tier I helpdesk technician at a national law firm's Boca Raton headquarters, serving as first point of contact for employee IT issues — troubleshooting hardware, Windows/macOS workstations, Active Directory accounts, printers, IP phones, and Wi-Fi/VPN connectivity, and escalating complex issues to Tier II/III support.
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