First-line help desk / customer service technician on 2nd shift at MAPS (Sales Data Inc) in Hutchinson, KS: answering calls from customers and field technicians to troubleshoot point-of-sale system issues, keeping documentation, and tracking loaner equipment and supply orders. Office-based support role via phone, email, and chat.
On the overnight (3rd) shift at a point-of-sale (POS) systems provider, this help desk tech is the first point of contact, handling calls to troubleshoot issues for customers and field technicians, documenting support and installation tickets, tracking loaner equipment, and managing supply orders. On-site in Hutchinson, KS.
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