Support Revolution
Support Revolution provides third-party support and maintenance for Oracle and SAP software, helping customers save up to 90% on their support costs.
Company facts
- Founded
- 2012
- Headquarters
- United Kingdom
- CEO
- Mark Smith
About
The story of Support Revolution is one of evolution and strategic focus, with roots tracing back to 1998 and the founding of PDG Consulting. For over two decades, PDG Consulting built a formidable reputation as an Oracle and SAP partner, accumulating deep expertise and a thorough understanding of the enterprise software landscape. This extensive experience laid the critical groundwork for what was to come. Recognizing a significant gap in the market and a growing frustration among customers with the high costs and rigid, vendor-led upgrade cycles, the vision for a new kind of support service began to take shape. In 2012, this vision materialized with the launch of Support Revolution. The company was founded with a clear and disruptive mission: to provide a superior third-party support alternative for Oracle and SAP users, promising a minimum of 50% savings on their annual maintenance bills. From its inception, Support Revolution has been on a steady trajectory of growth and innovation. A significant milestone was reached in 2013 when the company was listed on the G-Cloud framework, a testament to its credibility and the quality of its services. That same year, Support Revolution expanded its offerings to include a Cloud hosting solution, providing even greater cost-saving opportunities for its clients. The company's global ambitions became a reality in 2016 with the opening of its first international office in Bangalore, India, enabling true 24/7, follow-the-sun support. This expansion was a pivotal moment, enhancing their ability to deliver on their industry-leading Service Level Agreements. The journey continued with a formal merger between PDG Consulting and Support Revolution in 2019, consolidating their expertise and resources. Further expansions into the UAE in 2019 and the US in 2023 have solidified Support Revolution's position as a global leader in independent software support, continually challenging the status quo and championing a more customer-centric approach to enterprise software maintenance.