Support Services Group

NewBe an early applicant APAC

yesterday

Company Nurse | Graveyard Shift

Join our team as a Company Nurse, where your dedication to health and well-being will play a crucial role in maintaining a thriving and vibrant work environment. What You Will Do: Attends medical concerns of employees…

E-commerce First Aid

Open 50d RemoteAPACC-level

6 days ago

Vice President of Workforce Management Transformation

AI Analytics Automation Business Intelligence CRM +4 skills

ABOUT THE ROLE The Vice President, Workforce Management (WFM) Transformation is a global leadership role responsible for driving the strategic transformation, modernization, and continuous improvement of SSG’s…

Open 19d APACFull-timeC-level

6 days ago

Executive Assistant to the VP of Operations | BPO

Business Intelligence SharePoint Stakeholder Management Strategic Planning Version Control

Department: Operations Reports To: Vice President of Operations Employment Type: Full-Time Industry: Business Process Outsourcing (BPO) Work Arrangement: On-Site Location: APAC All-Sites I. JOB SUMMARY The Executive…

6 days ago

Admin Support | Local Bank Campaign

Open 27d APAC

Job Purpose: Provide administrative and operational support to ensure smooth day-to-day team activities, accurate documentation, and timely completion of administrative requirements. Key Responsibilities: Manage and…

last week

Service Desk Support

Active Directory Cybersecurity DHCP DNS Firewall +7 skills

Service Desk Support role providing first-level IT assistance for hardware, software, and network issues. Responsibilities include managing tickets via ITSM tools, troubleshooting Windows OS and O365, and following ITIL best practices. Requires 18 months of experience and the ability to work onsite in Pasig City on shifting schedules.

last week

MANILA Local Account | Voice | CSR / Collections / Sales

About the Call Center Representative Position We’re seeking a personable, customer service-oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current…

last week

Outbound Sales Senior Team Leader - Mandaluyong | ASAP Start Date

Open 57d APACSenior

E-commerce Performance Management PHP Process Improvement

URGENTLY HIRING - MUST BE ABLE TO START ASAP! Location: Cybergate 3, Mandaluyong Work Arrangement: Full onsite / Graveyard Shift Salary: PHP 45,000 Job Summary We are looking for an experienced Team Manager to support…

Team Manager | Local Account

CRM Performance Management Process Improvement

Job Summary: The Team Manager, Collections is a key member of the Support Services Group, responsible for leading and motivating a team of Collection Specialists to ensure timely and effective recovery of outstanding…

Operations Manager

Open 41d APAC

We are looking for a highly driven Operations Manager to oversee daily operational performance, support team growth, and ensure service delivery meets both organizational standards and client expectations. In this…

Business Development

Dialer Supervisor | Local BPO

Open 49d APACLead

Corrective Action E-commerce Process Improvement

We're looking for a detail-oriented and results-driven Dialer Supervisor to oversee the day-to-day performance of our dialer operations, support outbound campaigns, and ensure optimal system performance. If you're…

Team Manager | Pioneer International Account

Open 15d APAC

Performance Management Process Improvement Stakeholder Management

Team Manager Job Summary We are looking for an experienced Team Manager to lead and manage teams supporting multiple international accounts and campaigns. The ideal candidate has strong BPO operations experience,…

3 weeks ago

Company Driver | Night Shift

Open 50d APAC

Are you a skilled and experienced driver with a commitment to safety and customer service? Support Services Group is currently looking for a Company Driver! About the Role: Safely and efficiently transport our…

E-commerce

last month

.NET Developer | Global

Open 42d RemoteAPAC

API Api Design Authentication Azure Azure DevOps +22 skills

Backend .NET developer building scalable, secure server-side applications with C#, ASP.NET Core, Entity Framework Core, and RESTful APIs — integrating third-party services, contributing to microservices architecture, and maintaining CI/CD pipelines. Requires 5+ years of professional .NET backend experience.

last month

Business Intelligence Analyst

AI Analytics Business Intelligence CI/CD Data Analytics +14 skills

A Business Intelligence Analyst/Developer who builds and maintains end-to-end BI solutions on the Microsoft data stack (Microsoft Fabric, Power BI, SQL Server, Python, SSIS), creating dashboards, automating ETL/reporting, and partnering with Operations, QA, and Workforce Management to drive business performance.

Global QA Manager (LATAM)

Analytics E-commerce Stakeholder Management

Leads quality assurance for a global contact center operation: builds QA frameworks and policies, analyzes call evaluations and audits, coaches a team of QA analysts, and ensures client and compliance standards are met. Day-to-day work is data-driven, relying on QA analytics, call scoring, and tools like Excel and Microsoft Office.

Global Quality Manager

Support Services Group is looking for a high-energy, self-motivated, results-driven Quality Assurance Manager. This position plays a significant role in the Customer Experience by providing insights and data related to…

Process Improvement

Training Content Designer (LMS Admin)

Open 57d RemoteAPAC

Canva Illustrator SharePoint Storyboarding

Designs engaging eLearning, virtual-class, and instructor-led training content for client programs, partnering with SMEs and applying instructional design principles (AICC/SCORM, adult learning), while also administering the company's LMS for APAC members. Day-to-day work uses eLearning authoring tools, design tools like Canva/Adobe, and Microsoft Office.

Instructional Designer

Designs and develops engaging learning content — eLearning, virtual and instructor-led courses — for client programs at a BPO, working with SMEs and the Training team. Day to day includes storyboarding, authoring courses with eLearning tools, applying AICC/SCORM and adult learning principles, and administering the LMS for APAC staff.

Storyboarding

Supply Chain Coordinator | International Gaming Account