Support Services Group
Provides global outsourced customer support and call center services.
Company facts
- Founded
- 1998
- Employees
- 10,000
- Headquarters
- United States
- Type
- Private
- Funding
- Private Equity · 2022
- Subsidiaries
- Innovative Vision Marketing, Forward BPO
Open positions
Customer Service Representative
About the Call Center Representative Position We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current…
Customer Service Representive - Seasonal
About the Seasonal Call Center Representative Position We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both…
Seasonal Customer Service- Work From Home
SSG is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of…
JAM Customer Service Agents New
Support Services Group is looking for customer service representatives to join our team in our Kingston, Jamaica office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and…
.NET Developer | Global
Backend .NET developer building scalable, secure server-side applications with C#, ASP.NET Core, Entity Framework Core, and RESTful APIs — integrating third-party services, contributing to microservices architecture, and maintaining CI/CD pipelines. Requires 5+ years of professional .NET backend experience.
Accountant
Support Services Group is a fast-growing, high-touch, global outsourcing partner providing omnichannel contact center solutions across various industries. We are seeking an experienced, Corporate Accountant to join our…
Back End Developer
Remote-within-Mexico .NET backend developer building scalable, secure server-side services and RESTful APIs in C#, ASP.NET Core, and Entity Framework Core, including microservices, third-party integrations, and CI/CD pipelines with Azure DevOps. Requires 5+ years of C#/.NET experience and B2+ English.
Business Intelligence Analyst
A Business Intelligence Analyst/Developer who builds and maintains end-to-end BI solutions on the Microsoft data stack (Microsoft Fabric, Power BI, SQL Server, Python, SSIS), creating dashboards, automating ETL/reporting, and partnering with Operations, QA, and Workforce Management to drive business performance.
Global QA Manager (LATAM)
Leads quality assurance for a global contact center operation: builds QA frameworks and policies, analyzes call evaluations and audits, coaches a team of QA analysts, and ensures client and compliance standards are met. Day-to-day work is data-driven, relying on QA analytics, call scoring, and tools like Excel and Microsoft Office.
Global Quality Manager
Support Services Group is looking for a high-energy, self-motivated, results-driven Quality Assurance Manager. This position plays a significant role in the Customer Experience by providing insights and data related to…
Training Content Designer (LMS Admin)
Designs engaging eLearning, virtual-class, and instructor-led training content for client programs, partnering with SMEs and applying instructional design principles (AICC/SCORM, adult learning), while also administering the company's LMS for APAC members. Day-to-day work uses eLearning authoring tools, design tools like Canva/Adobe, and Microsoft Office.
DR Customer Care
Location: Santiago de los Caballeros, Dominican Republic. Join Our Talent Network for Customer Service Roles If you’ve ever worked in a call center , retail store , pharmacy , bank , or any job where people asked you…
Supply Chain Coordinator | International Gaming Account
POSITION SUMMARY The Supply Chain Coordinator plays a key role in supporting the hardware supply chain lifecycle, from procurement to delivery to replenishment. This role ensures accurate PO/TO creation, inventory…
Human Resources Business Partner
Position Summary The HR Business Partner (HRBP) serves as a strategic and operational partner to site leadership, supporting business objectives through effective site management, employee relations, performance…
Sales Customer Representative
We’re seeking a motivated and goal-driven individual to join our team as a Sales Call Center Representative . In this role, you’ll be the voice of our company, connecting with both current and potential customers over…
Talent Acquisition Assistant
Role Overview: As a Talent Acquisition Assistant, you will be instrumental in building relationships with stakeholders, assisting in recruitment operations, and supporting our Talent Acquisition Team. Your role will…
Training Supervisor
This role ensures training delivery is consistent, effective, and aligned with both client expectations and internal quality standards. The Training Supervisor partners closely with operations, quality, and client…
Customer Experience Manager
We’re looking for a Customer Experience Manager who will champion service excellence across every customer touchpoint. In this role, you’ll design and lead training and quality programs that turn customer insights into…