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Support Services Group

Provides global outsourced customer support and call center services.

supportservicesgroup.co ↗
Jobs Hiring Closed Discussion

Company facts

Founded
1998
Employees
10,000
Headquarters
United States
Type
Private
Funding
Private Equity · 2022
Subsidiaries
Innovative Vision Marketing, Forward BPO

Open positions

4 jobs
Support Services Group
2 views 6 days ago

Vice President of Workforce Management Transformation

Open 50d RemoteAPACC-level
Philippines

ABOUT THE ROLE The Vice President, Workforce Management (WFM) Transformation is a global leadership role responsible for driving the strategic transformation, modernization, and continuous improvement of SSG’s…

AI Analytics Automation Business Intelligence CRM +4 skills
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Support Services Group
7 views 2 weeks ago

Workforce Senior Manager

LATAMSenior

Job Overview We are seeking an experienced Senior Workforce Manager to lead Workforce Management for a dedicated technology care provider client. This is an exciting opportunity for a hands-on WFM leader to build and…

Analytics SaaS Stakeholder Management
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Support Services Group
20 views last month

Business Intelligence Analyst

Open 57d APAC
Philippines

A Business Intelligence Analyst/Developer who builds and maintains end-to-end BI solutions on the Microsoft data stack (Microsoft Fabric, Power BI, SQL Server, Python, SSIS), creating dashboards, automating ETL/reporting, and partnering with Operations, QA, and Workforce Management to drive business performance.

AI Analytics Business Intelligence CI/CD Data Analytics +14 skills
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Support Services Group
13 views 2 months ago

Global QA Manager (LATAM)

Open 57d APAC
Philippines

Leads quality assurance for a global contact center operation: builds QA frameworks and policies, analyzes call evaluations and audits, coaches a team of QA analysts, and ensures client and compliance standards are met. Day-to-day work is data-driven, relying on QA analytics, call scoring, and tools like Excel and Microsoft Office.

Analytics E-commerce Stakeholder Management
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