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IT Support Engineer at Surftech IT, a UK managed service provider (MSP), delivering remote and phone-based support with a focus on education clients (schools and MATs). Day-to-day work involves troubleshooting Microsoft 365, Active Directory, Windows, and networking issues via a service desk, plus writing documentation. Salary £28,000–£32,000.
Second-line helpdesk engineer at a UK managed service provider (IT support and VoIP), office-based in Stourport-on-Severn. Day to day: resolving customer tickets across the Microsoft estate — M365, Entra ID, SharePoint, Intune, Active Directory — plus Windows desktops/servers, networking, and security in a fast-paced ticketing environment.