Target Group

About

We are Target Group, and we're part of the global Tech Mahindra family. Our core mission is to revolutionise customer experiences. We achieve this by blending FCA-regulated Business Process Services (BPS) with state-of-the-art digital transformation. This powerful combination, supported by the extensive IT and innovation expertise of our parent company, Tech Mahindra, allows us to provide truly enhanced capabilities. We empower our clients to adapt swiftly to market changes and seize emerging opportunities. You can count on us to significantly accelerate your time to market with robust, regulated solutions, giving you that crucial competitive edge. We genuinely thrive on creating substantial value by working in close collaboration with our clients. Together, we aim to fundamentally transform their customer journeys and streamline their operations. We don't see ourselves as mere service providers; we strive to be dedicated partners in your ongoing journey towards achieving operational excellence and delivering unparalleled customer satisfaction. Our expertise spans across various sectors, including Financial Services, the Public Sector, Telecoms, and Utilities, always focusing on adding value for customers and bolstering balance sheets. Our journey began back in 1979 when we were established in Cardiff as a financial services software provider, initially managing £5 million in assets. Over the decades, we've consistently evolved and innovated. Key milestones include launching our first unsecured servicing product in 2013 and pioneering Direct Debit collections with the DVLA in 2014. The same year, Target's authorised Lender of Record entity was created. A pivotal moment came in 2016 when Tech Mahindra acquired Target Group, opening up new horizons for growth and capability enhancement. We celebrated 40 years of innovation in 2019, a testament to our enduring commitment to progress. In 2021, we proudly launched the first white-label mortgage platform in the UK. By 2022, we had £25 billion in assets under management and fully embraced a purpose-led approach, rebranding around our central ambition: 'transforming customer experiences'. Today, our systems process over 19 million accounts and collect £3 billion in direct debit payments annually for a diverse range of major clients. We combine our FCA-regulated financial services, customer servicing, and platform expertise with Tech Mahindra's digital transformation and infrastructure excellence, offering a unique single-vendor solution that truly gives our clients a competitive advantage.